Refund policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for purchases made through our official online store: www.jampedals.com.

Please note:

• This guarantee does not apply to custom orders such as multi-pedals or pedals with custom artwork.
• To initiate a return, contact us at support@jampedals.com within 30 days of receiving your order.
• We’ll issue a no-questions-asked refund, excluding shipping, PayPal/Stripe fees, and return shipping costs.

 
CUSTOM ORDERS

• Custom multi-pedal deposits are non-refundable.
• Custom artwork orders cannot be cancelled without incurring a cancellation fee if production has begun.
• All custom orders are final and not eligible for return, refund, or exchange.

 DAMAGED OR FAULTY PRODUCTS

If your order arrives damaged or faulty, please contact us at support@jampedals.com.

• We will offer to repair or replace the item at no cost.
• Refunds will not be issued for damaged or faulty products.
• We will reimburse any return shipping costs—just remember to keep your shipping receipt.

 ORDER CANCELLATION (BEFORE DISPATCH)

If you cancel your order before it is shipped, we will issue a refund minus any PayPal or Stripe transaction fees.

REFUSED DELIVERIES

If you refuse delivery and the package is returned to us:

We will issue a refund minus:

• Payment processor fees (PayPal or Stripe)
• Original shipping costs
• Any re-import fees required to clear the package through Greek customs