– My pedal isn’t working, what do I do ?
First, check that all your cables work properly (try all cables by connecting your guitar directly to the amp).
Secondly, try the pedal with no other pedals in the chain (guitar – pedal – amp).
Thirdly, please check if your DC adaptor is the correct one. All our pedals work with 9V DC tip-negative adaptor (like a standard BOSS pedal), and all of our pedals (except for the Delay Llama Supreme and multi-pedals) should work with a minimum 100mA DC adaptor. The DL Supreme and most of our multi-pedals need at least 200mA.
If the pedal works with a 9V battery you can test it with a battery too, to check if there is a faulty adaptor problem.
If your pedal still doesn’t work, please send us an e-mail with as much detail of the problem as you can.
– I accidentally connected a wrong adaptor to the pedal (AC adaptor, or higher than 9V) and now my pedal is not working.
You may have fried the protective DC circuit. We suggest you send us the pedal for repair. You will be charged with 15€ / $15 for the repair + shipping costs.
– What kind of 9V DC adaptor do you suggest ?
We do test our pedals with cheap DC adaptors to make sure they work perfectly in any power scenario. It’s perfectly safe to use a 1spot 9V adaptor, but using a DC brick power supply with isolated DC outputs can yield better results especially when using many pedals.
– I have many JAM pedals, what is the right order to connect them ?
Well, this is always a matter of taste. That said, we connect them in the following order :
GUITAR – RetroVibe – Rooster – Fuzz Phrase – Wahcko+ – Dyna-ssoR – TubeDreamer – Rattler – Red Muck – Boomster – Chill – Big Chill – WaterFall – Ripple – Delay Llama – AMP
– What is point-to-point ? Does it sound better than the PCB version ?
Theory says that when you solder all components directly one to another, instead of having your signal run through copper on a PCB board, your signal meets less resistance, remaining purer coming out of the pedal.
The audible difference between PCB and point-to-point is really subjective and up for the user to decide. It is a fact that this is the way a lot of the older/vintage pedals used to be made like, and point-to-point brings us one step closer to “the way it used to be”, something we at JAM pedals hold dear to our hearts ! And it looks great too !
We currently offer point-to-point versions for the pedals :
Boomster, Chill, Fuzz Phrase, Rattler, Rattler+, Red Muck, Rooster, TubeDreamer58, TubeDreamer72, TubeDreamer+, TubeDreamer88, Wahcko+
– How do the bass-versions differ from the guitar-versions ?
Our bass-version models are modified to allow more lower frequencies to pass through and have a better response with bass instruments.
– I have an older version of the RetroVibe and want to have it upgraded to mk.2
If you have an older version of the RetroVibe and want to have it upgraded, you can ship it over to us and we can take care of the upgrades for you :
- Vibrato toggle switch : 25€ / $25
- Expression input jack + Expression pedal : 50€ / $55
- + 15€ / $15 shipping costsSend us an email to firstname.lastname@example.org and write “RetroVibe Upgrade” on the subject bar.
– How long does it take for my order to ship ?
We do our best to have all of our standard line in stock at all times. We will ship your pedal within 1-3 days from receiving your order and it usually takes 5-6 days (for Europe) or 5-10 days (for the rest of the world) for the package to reach its destination.
For pedals with custom-artwork that is not currently available we usually require 2-3 weeks to ship. For a custom-multi-pedal we usually require 3-5 weeks.
– How do you ship ?
We ship with Greek Postal Service (USPS) registered (you get a tracking number).
– Do you ship internationally ?
Yes we do 🙂
– How can I contact you ?
Send us your requests/questions using the contact form.